June 17, 2025

Design Operations New York 2025

Sharanya Ravichandran

Vice President, Service Design & Experience Strategy, Omni-Channel

JP Morgan Chase

Sharanya is a design leader, speaker, and mentor with 15+ years of experience shaping digital products that enhance the human experience. She specializes in experience design strategy, using a sharp, data-driven approach to solve complex problems.

At JPMorgan Chase, she leads customer experience and design strategy across omni-digital channels, driving initiatives that simplify banking and build financial literacy. Her expertise spans finance, AdTech, and entertainment technology, with leadership roles at PubMatic and Whip Media Group, where she championed UX for high-growth products and enterprise solutions.

With a background that includes e-commerce, education games, and digital publishing, Sharanya brings a holistic perspective to design. Passionate about mentorship and thought leadership, she is dedicated to shaping the next generation of designers.

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