Susan is known for promoting digital aspects of museum access, especially in the form of virtual museums, for outreach, interpretation, and documentation of museum collections.

Susan was awarded her MA (2000), MPhil (2002), and PhD (2004) degrees at Goldsmiths, University of London, with a thesis entitled Mapping the Musesphere: Cultures of Exhibition and Technologies of Display. She has been Senior Curator of New Media and Head of the Internet Office at the Israel Museum from 1991 to 2020. In particular, she produced and developed the museum's first website from the mid-1990s. She has also been instrumental in a digital project to make the Dead Sea Scrolls accessible more widely around the world in different languages.

Since 2019, Susan has been CEO of Digital Heritage, Israel, and is currently researching the impact of AI in the cultural heritage sector.