Design Operations London 2023

Laurent Christoph is an accomplished design leader with 18 years of experience, specialising in building design capabilities within the Financial Services sector. He has a proven track record working across a wide range of domains including retail banking, loans, fintech, consumer lending, wealth management, insurance, and international banking.

At Lloyds Banking Group, Laurent played a pivotal role in scaling Design within the organisation. As part of the Design Centre of Excellence, he led one of the largest design thinking education programs within a 10,000-strong agile workforce. He also spearheaded the establishment of communities of practice, developed people and capability plans, and led numerous design operations initiatives.

In his role at ClearScore, Laurent founded the Design Operations practice before bringing together Content Design, Service Design, Design Ops and an internal Creative Studio into a Central Design team. His leadership in this area amplified the impact of design and helped foster a more integrated, collaborative environment.

Laurent's expertise extends across a broad spectrum of business challenges including enhancing customer experiences, launching new propositions, transforming internal teams, shaping customer experience strategy and driving the adoption of digital services and mobile apps.

A passionate advocate for leadership with purpose, Laurent follows the EEACH philosophy - leading with Empathy, Empowerment, Accountability, Courage, and Humility. His unique superpower lies in inspiring cross-functional teams and driving alignment through storytelling.