Design Operations London 2026
Designing the Work After the Design: The New Discipline of Operations Design
DesignOps has long focused on enabling design teams, but the most complex, strategic work happens after a product or service is designed. Davide introduces Operations Design, a discipline that connects ProductOps, Operations Strategy, DesignOps, and Service Design into an integrated system for how work truly gets done end-to-end.
Through real client examples, Davide shows how designing operational services, support models, governance structures, triage flows, and continuous improvement loops uncovers major opportunities for clarity, efficiency, and innovation. When operations are treated as a design problem, they shift from execution to a strategic engine that powers product evolution and organisational decision-making.
The session also explores how an AI platform, featuring intelligent clustering, adaptive workflows, automated prioritisation, and context-aware insights, can become embedded into the operating fabric of the organisation.
The result: faster service delivery, reduced friction, scalable processes, and continuous improvement grounded in data.
Walk away with practical frameworks and a clear vision for designing AI-enabled operational ecosystems that adapt, scale, and generate value long after the design is complete.
Speaker
What others say
DesignOps London 2025 was a powerful reminder of the impact Design and Research Operations have on business success. The discussions challenged me to think bigger about how we align DesignOps with business goals, and I left feeling inspired to drive even greater focus on this within my role. A must-attend for anyone in the field!
HS Design Operations event provided me with a community feel of belonging. Not only were the speakers inspirational but I was able to relate and take some ideals to apply to my role.
HS Design Operations events provide me with the opportunity to connect with other individuals in my field and learn from the amazing speakers each year!