Design Operations London 2024

Craig is a Staff Design Program Manager for the HR SaaS, Personio. 

Previously, Craig has worked across Design and Research Operations for many years. He started working in this role at Lloyds Bank in 2015 where he set up their UX Research Labs (4 in total) and supported the growing mobilisation of Design Research. He then moved to working for the visual collaboration tool, MURAL for over a year as their first fully remote ResOps Lead, setting up processes and fostering key partnerships before moving to work for Personio. To begin with, Craig worked centrally, unblocking and refining design and research flows to enable the team to work at speed. He moved to working as a Design Program Manager in 2023 and works across three different product areas as well as enabling central functions/workflows as needed.

Craig thrives on challenges and is a great connector of people. He takes joy in simplifying workflows and bringing clarity to processes wherever and whenever he can.