Kim Marchant

Executive Director, Design Operations

Commercial & Investment Bank (CIB), J.P. Morgan

Kim leads Design Operations for Digital Experience Design in the Commercial & Investment Bank at J.P. Morgan. Her team focuses on driving efficiencies for the business through design and experimentation principles, leveraging her team’s position within design to drive broader impact across the business. Kim has 15+ years experience of enabling and scaling design in large organisations and is combining her expertise in Business Operations, Program Management and Design Leadership to evolve DesignOps at the CIB. Prior to J.P. Morgan, Kim established the first Design Operations team at Sainsbury’s Digital, embedded Design and Research into their transformation, led org design strategy and scaling, and built strong partnerships across the firm to increase the perceived value and ROI of design.

Outside of her passion for driving design at scale, supporting a Design Community of 250+ people in the world’s leading investment bank and leading a Design Operations team – Kim is also Mum to a two-year-old son, a travel and music fanatic, and a recovering multiple marathon runner.

What others say

HS Design Operations events provide me with the opportunity to connect with other colleagues in the industry and share learnings to help each other strive to be the most efficient and supportive teams we can be.

Antonia Duffin

HS Design Operations events are a new and unique format for meeting peers and exchanging about current developments in the industry - as well as a great way to grow the community. Enjoyed it a lot and looking forward to the next conference.

Florian Lindner
casavi GmbH

HS DesignOps events provided me with the opportunity to connect with similar minded professionals, who I can call friends! Sessions were engaging and provided me some valuable nuggets to take it forward and apply! 

Amit Tripathi