Rachel Posman is the co-author of the book "The Design Conductors: Your Essential Guide to Design Operations." (Rosenfeld, 2024) Rachel is a seasoned Design Operations leader driven by the opportunity to empower teams to deliver customer and business success while achieving personal and professional growth. Currently, Rachel leads the Central DesignOps team for Salesforce’s global UX organization which designs programs, processes, and systems that enable the design of great product and employee experiences. Previously she led design and research operations at UberEats, and was a Design Program Management leader for the service and experience design teams at Capital One, Adaptive Path, and others. Rachel draws inspiration from her background in business, design strategy, service design, and a first career as a professional ballet dancer, blending these disciplines into her holistic approach to problem-solving and leadership in DesignOps.