Design Operations New York 2024

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Mark Norris

Head of UX Programs and Operations

Google Play

Mark Norris is the Head of UX Programs and Operations for Google Play. With over 15 years of experience, he has a proven track record of leading design operations teams at major companies like NBC Universal, R/GA, and Google.

While at NBC Universal, Mark played a key role in developing digital strategies for cable properties like Syfy and Bravo, focusing on gaming, video, and social experiences. He then joined R/GA, spearheading the Nike account, redesigning NIKE.com, and seamlessly blending digital experiences with physical retail. Mark's global impact extended to Sydney, Australia, where he helped establish the agency's first regional office.

Since 2018, Mark has been with Google, initially scaling UX for critical internal business applications. In 2021, he transitioned to Google Play, where he now leads a design ops team dedicated to enhancing the Play experience for Android users.

Mark holds a Bachelor's degree in Liberal Arts from the University of Texas at Austin and currently resides on Long Island with his wife and two teenagers.

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New York Hilton Midtown Hotel

What others say

The Design Operations New York 2023 conference was so rewarding! As a DesignOps "team of 1" practitioner, the opportunity to be among other humans who are in the field was so fulfilling. Also, what I learned in those 8 hours is immeasurable. 

Claudia Martinez
Yelp

HS DesignOps events provided me with the opportunity to connect with similar minded professionals, who I can call friends! Sessions were engaging and provided me some valuable nuggets to take it forward and apply! 

Amit Tripathi
Amazon

HS Design Operations events provide me with the opportunity to connect with other colleagues in the industry and share learnings to help each other strive to be the most efficient and supportive teams we can be.

Antonia Duffin
Co-Op