An art historian by academic training, Douglas has worked internationally in museums, art collections and archives for twenty years. He is a passionate advocate for open access to cultural heritage and his areas of expertise include digital collections management, copyright and licensing. At Europeana, Douglas leads a team working with international museum and educational partners to showcase their collections and engage online audiences with cultural heritage, digital storytelling and dynamic content marketing.

In his own right Douglas is a respected researcher and author in the field of open access to cultural heritage. Since 2018, he has led an international survey of open access policy and practice in the GLAM (Gallery, Library, Archive, Museum) sector with Dr Andrea Wallace of the University of Exeter, UK. Douglas is also the Editor of the Medium publication Open GLAM that shares insights into open access and cultural heritage from a global perspective.