Mark Hanigan has over 40 years’ experience in management, writing, editing, instructional design, training, project management and business analysis - all in the IT arena. He currently serves as manager of a team that shepherds Marketing and Sales projects and their corresponding digital assets. He has been a keynote and sought-after speaker on related topics in 15 countries, 5 Canadian provinces, and 32 states. He takes pride in taking his work seriously but not himself