Design Operations Symposium 2024

Co-located with the Festival of Creative Operations.

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Shambhavi Gupta

Head of India Customer Experience Design and Innovation

Incendo Inc

Shambhavi Gupta brings nearly 15 years of customer experience and innovation expertise, boasting a distinguished track record of delivering exceptional results for global industry leaders. Her specialisation in storytelling, conceptualisation, service and system thinking, and digital innovation sets her apart as a visionary in her field. Currently heading the Experience Design and Innovation team at Incedo Inc. in India, Shambhavi oversees some of the company's largest and most critical clients. Her previous roles at prestigious organisations like Google (contractor), IBM, Publicis Group, and Publicis Sapient have equipped her with a profound understanding of the intersection between strategy, design, and execution, especially within large-scale programs. Shambhavi is passionate about nurturing new talent and championing diversity within the design industry. She believes in the power of digital innovation as a canvas and compassion and empathy as her brush, using these tools to create positive, impactful experiences for people. Her approach to design transforms chaos into order, always prioritising user experience to evoke emotions and exceed customer expectations.

In today's dynamic landscape, She recognises the critical importance of adapting customer experience strategies to embrace technological advancements while staying attuned to evolving customer expectations. She advocates for a harmonious relationship between experience design and business objectives, emphasising that true success lies in this synergy. With a proven ability to lead diverse teams and cultivate a culture that celebrates individual differences and aspirations, Shambhavi continues to drive forward-thinking initiatives that redefine the boundaries of customer experience and innovation.

What others say

The Design Operations New York 2023 conference was so rewarding! As a DesignOps "team of 1" practitioner, the opportunity to be among other humans who are in the field was so fulfilling. Also, what I learned in those 8 hours is immeasurable. 

Claudia Martinez
Yelp

HS DesignOps events provided me with the opportunity to connect with similar minded professionals, who I can call friends! Sessions were engaging and provided me some valuable nuggets to take it forward and apply! 

Amit Tripathi
Amazon

HS Design Operations events provide me with the opportunity to connect with other colleagues in the industry and share learnings to help each other strive to be the most efficient and supportive teams we can be.

Antonia Duffin
Co-Op